Falcon Racing Boats UK GDPR and Privacy Policy

Your personal data will be processed by Falcon Racing Boats UK ltd and Falcon Racing Europe.

This policy is to let you know how we will look after your personal data.

This includes what you tell us about yourself, what we learn by having you as a customer, and the choices you give us about what marketing information you want us to send you.

This notice explains how we do this and tells you about your privacy rights and how the law protects you.

Data Protection law says that we can only use personal data if we have a proper reason to do so. This includes sharing it with outside agencies, for example in different scenarios the following reasons may justify our processing of your data:

* To fulfil a contract we have with you, or
* When it is our legal duty, or
* When it is in our legitimate business or commercial interest (provided that our legitimate interest is not overridden by your rights), or
* When you consent to it.

  1. Information we collect about you

    The personal data that we collect from or about you includes the following:

    * name
    * date of birth
    * address
    * phone numbers
    * email
    * recording of calls you make to us
    * Physical and demographic information as far as that might be relevant to your enquiry about specific boats
    * information about your visit to our website, including technical information about how you access our web services such as your IP address, information about how and when you use our website (products you viewed or searched for, page response times, and length of visits to certain pages.

    2. How we collect information about you

    We may collect information in a variety of ways including

    * directly from you when you voluntarily provide this information to us, for example during phone calls, via our website, or at a meeting;
    * through your browser or device or through our servers;
    * from other sources, such as: other partners, like regatta organisers or boat hire contacts and other relevant third parties.

3. How we use your personal data, and our justification for doing so

We use your personal data for a variety of purposes related to the services that we provide. From a legal perspective, there are various reasons for doing so. We have set out our uses and our reasons in the table below.

What we use your personal data for: Our reasons
Primarily, we use your data to advise you appropriately, and complete and administer transactions on your behalf. We use, analyse, and assess your data to maintain and develop our relationship with you.

To respond to complaints and seek to resolve them.
We use your data in this way either because we have a contract with you (for example, an inquiry to provide you with information about our products or because it is in our legitimate interests to do so (for example, it is in our interests to measure customer satisfaction and ‘troubleshoot’ any customer issues).

 We will records in respect of enquiries and transactions ass statutory required and, accordingly, we will use this data in order to comply with our legal obligations.
We may use your personal data to tell you about relevant products and offers (“marketing”). We can only use your personal data to send you marketing messages if we have consent from you to do so or, in some cases, we can rely on a legitimate interest.

You can ask us to stop sending you marketing messages by contacting us at any time.

You will, however, still receive statements and other important information such as changes to your existing products and services since we need to send those messages to make sure that you receive information that you need.

We may ask you to confirm or update your choices if you take out new products or services with us in future. We may also ask you to do this if there are changes in the law, regulation, or the structure of our business.
To monitor the use of our website and ensure that our website is presented in the most effective and relevant manner for you and your device(s). We have a legitimate interest to ensure that our website works properly and that our products and services are high quality and efficient.
We may record calls you make to us and will use this data for training and quality assurance purposes (where your call is recorded we will tell you in advance). We use data in this way for a variety of reasons. It may be pursuant to a legal dispute and it is also in our legitimate interests to review recorded calls for quality control purposes.

4. Whom we share your personal data with: Some services are provided to our firm by third parties within the supply chain. Where appropriate, for example for direct delivery or for personal sizing, which warrant the disclosure of more than just your basic contact details, personal data held may be disclosed on a need to know basis, and in accordance with relevant data protection law.

Sharing data to comply with laws

There may be scenarios where we are subject to a legal obligation to disclose or share more detail of financial transactions, such as with law enforcement agencies. We will only ever disclose your personal data to these third parties to the extent we are required to do so by law.

International data processing and company structure

Falcon Racing Boats UK does trade across borders. We may share your personal data with any business partner to fulfil our contracted obligations to you, or because it is in our legitimate interests to do so.

* We may choose to sell, transfer or merge parts of our business or our assets. Or we may seek to acquire other businesses or merge with them. During any such process, we may share your data with other parties. We will only do this if they agree to keep your data safe and private. If there is a change to our company, then other parties may use your data in the same way as set out in this notice.

5. If you choose not to give personal data

If you choose not to give us relevant personal information, it may delay or prevent us from meeting our obligations. It could mean that we can not progress some or all orders you might have placed.

6. The way we store your data

We keep records of all our contacts. You, or your appointed agent, have the right to inspect the records at a mutually convenient time. As we treat all our client records as confidential, we reserve the right to give you copies of your records if in certain circumstances releasing the original would compromise other clients’ confidentiality.

7. Keeping your personal data safe

We take the security of your data very seriously and have implemented various strategies, controls and measures to protect the integrity and confidentiality of your data. We keep these measures under review, including by reference to broader legal requirements.

8. How long we keep personal data

We will keep your data for as long as necessary which would typically be for the legally required period. We need this data to allow us to fulfil our agreed services to you and fulfil our legal obligations.

9. Your rights and how to contact us

The law gives you a number of rights in relation to your personal data and our use of it.

You have the right:

(a) to ask us not to use your personal data for direct marketing purposes;
(b) to ask to see what personal data we hold about you and to find out about the way that we process the data (and in some circumstances, you can ask us to provide a copy to a third party);
(c) to ask us to correct or update any personal data which is inaccurate;
(d) to ask for personal data to be deleted in some (but not all) circumstances where there is no good reason for us to continue to use it;
(e) to ask us to temporarily stop using your data if you don’t believe that we have a right to use it, or to stop us from using your personal data where there is no good reason for us to continue to use it; and
(f) not to be subject to decisions made solely on the basis of ‘automated processing’ (i.e. the right not to be subject to decisions made solely by algorithms or computers without input from a human) in certain circumstances.

If you would like to exercise any of the rights listed above, or if you have any queries or concerns about the way that we use your personal data you can contact us.

You also have the right to complain about the use of your personal data to the Information Commissioner’s Office. Find out how on their website https://ico.org.uk/concerns/ or call their helpline on 0303 123 1113.

10. Complaints

All complaints must be initially sent to Falcon Racing Boats UK ltd.

This does not affect any of your rights to use further measures if you are not satisfied by our response.